Privacy Policy

At Monaco PI, we understand that privacy and confidentiality are paramount in our industry. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

We are committed to protecting your personal information and conducting our business in accordance with all applicable privacy laws and regulations, including relevant state and federal privacy statutes.

1. Information We Collect

Personal Information You Provide

We collect information that you voluntarily provide to us when you:

• • Contact us through our website forms or email
• • Request a consultation or quote
• • Subscribe to our newsletter
• • Engage our investigation services
• • Communicate with us by phone, email, or in person

This may include: name, email address, phone number, mailing address, and any information you choose to provide in your inquiry or case details.

Automatically Collected Information

When you visit our website, we automatically collect certain information about your device, including:

• • IP address and browser type
• • Operating system and device information
• • Pages visited and time spent on pages
• • Referring website addresses
• • Geographic location (general)

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website. You can control cookies through your browser settings, though some features may not function properly if cookies are disabled.

2. How We Use Your Information

We use the information we collect for the following purposes:

• • To respond to your inquiries and provide requested services
• • To communicate with you about your case or consultation
• • To process and fulfill service agreements
• • To send administrative information and updates
• • To improve our website and service offerings
• • To send marketing communications (with your consent)
• • To comply with legal obligations
• • To protect our rights and prevent fraud

3. Information Sharing and Disclosure

We do NOT sell, rent, or trade your personal information to third parties. We may share your information only in the following limited circumstances:

With Your Consent

We will share your information when you explicitly authorize us to do so, such as when reporting investigation findings to you or your attorney.

Service Providers

We may share information with trusted third-party service providers who assist in operating our website, conducting our business, or servicing you, provided they agree to keep this information confidential.

Legal Requirements

We may disclose your information when required by law, court order, subpoena, or other legal process, or when we believe disclosure is necessary to protect our rights, your safety, or the safety of others.

Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the successor entity, subject to the same confidentiality protections.

4. Data Security

We implement industry-standard security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. These measures include:

• • Encrypted data transmission (SSL/TLS)
• • Secure servers and databases
• • Access controls and authentication
• • Regular security audits and updates
• • Employee confidentiality agreements

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your information, we cannot guarantee absolute security.

5. Client Confidentiality

As a licensed private investigation firm, we maintain strict confidentiality standards that go beyond standard privacy practices:

• • All case information is protected under attorney-client privilege when applicable
• • We never disclose that someone is or was a client without permission
• • Investigation findings are shared only with authorized parties
• • All employees and contractors sign non-disclosure agreements
• • Case files are stored securely and access is strictly limited

6. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Case files and client information are typically retained for 7 years in accordance with professional standards and legal requirements.

7. Your Privacy Rights

Depending on your jurisdiction, you may have the following rights regarding your personal information:

• • Access: Request access to the personal information we hold about you
• • Correction: Request correction of inaccurate or incomplete information
• • Deletion: Request deletion of your personal information (subject to legal obligations)
• • Opt-Out: Unsubscribe from marketing communications at any time
• • Data Portability: Request a copy of your information in a portable format
• • Restriction: Request restriction of processing in certain circumstances

To exercise these rights, please contact us using the information provided below.

8. Third-Party Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

9. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child without parental consent, we will take steps to delete that information.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will notify you of any material changes by posting the updated policy on our website with a new "Last Updated" date. Your continued use of our services after such changes constitutes acceptance of the updated policy.

11. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:

12. State-Specific Privacy Rights

California Residents (CCPA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information we collect, the right to delete your information, and the right to opt-out of the sale of your information (note: we do not sell personal information).

Colorado, Virginia, and Other State Residents

Residents of states with comprehensive privacy laws have similar rights regarding access, deletion, correction, and data portability. Please contact us to exercise these rights.