Terms of Service

These Terms of Service ("Terms") govern your use of Monaco PI's website and services. By accessing our website or engaging our investigation services, you agree to be bound by these Terms.

Please read these Terms carefully before using our services. If you do not agree with these Terms, please do not use our website or services.

1. Acceptance of Terms

By accessing or using Monaco PI's services, you acknowledge that you have read, understood, and agree to be bound by these Terms, as well as our Privacy Policy. These Terms constitute a legally binding agreement between you ("Client" or "you") and Monaco PI ("we," "us," or "our").

If you are entering into this agreement on behalf of a company or other legal entity, you represent that you have the authority to bind such entity to these Terms.

2. Description of Services

Monaco PI provides professional private investigation services, including but not limited to:

• • Field surveillance and documentation
• • Background investigations and checks
• • Corporate fraud investigations
• • Divorce and family law investigations
• • Asset searches and financial investigations
• • Missing person investigations
• • Scene investigation and documentation
• • Expert witness testimony
• • Process serving

Specific services will be outlined in individual service agreements. We reserve the right to refuse service to anyone for any lawful reason.

3. Eligibility and Client Responsibilities

Age Requirement

You must be at least 18 years of age to use our services. By using our services, you represent and warrant that you meet this age requirement.

Lawful Purpose

You agree to use our services only for lawful purposes. You will not request investigations for:

• • Illegal activities or purposes
• • Harassment, stalking, or threatening behavior
• • Violating anyone's privacy rights
• • Obtaining information through illegal means
• • Any purpose that violates federal, state, or local laws

Truthful Information

You agree to provide accurate, complete, and truthful information when engaging our services. Providing false information may result in termination of services and potential legal consequences.

4. Service Agreements and Engagement

Before beginning any investigation, we will provide a written service agreement that includes:

• • Scope of services to be provided
• • Estimated timeline and deliverables
• • Fee structure and payment terms
• • Terms of engagement and termination
• • Confidentiality provisions

Services begin only after the signed agreement and required retainer payment are received. The service agreement, along with these Terms, constitutes the complete agreement between parties.

5. Fees, Payment, and Refunds

Fee Structure

Our fees vary depending on the type and complexity of services required. Fees may be structured as:

• • Hourly rates for time-based services
• • Flat fees for specific deliverables
• • Retainer-based arrangements

Payment Terms

Payment terms will be specified in your service agreement. Generally:

• • A retainer is required before services begin
• • Additional fees are billed as services are rendered
• • Invoices are due within 15 days of receipt unless otherwise specified
• • Late payments may incur interest charges

Expenses

In addition to service fees, clients are responsible for reasonable expenses incurred during the investigation, including travel, database searches, court fees, and other necessary costs. Significant expenses will be pre-approved when possible.

Refund Policy

Refunds are considered on a case-by-case basis. Generally, fees for work already performed are non-refundable. If services are terminated before completion, unused retainer funds may be refunded after deducting fees for work performed and non-recoverable expenses incurred.

6. Limitations and No Guarantees

Best Efforts

We will provide professional investigation services using industry-standard methods and our best efforts. However, we cannot and do not guarantee specific results or outcomes. Investigation results depend on many factors outside our control, including availability of information, cooperation of witnesses, and legal restrictions.

Legal Limitations

All investigations are conducted within the bounds of federal, state, and local laws. We will not engage in illegal activities, trespassing, wiretapping, or other unlawful conduct. Some information may be legally unavailable or restricted.

Admissibility of Evidence

While we follow proper protocols to ensure evidence admissibility, we cannot guarantee that any evidence will be admitted in court proceedings. Admissibility is determined by judges based on various legal factors.

7. Confidentiality and Privilege

We maintain strict confidentiality of all client information and case details:

• • All client communications and case information are confidential
• • We do not disclose client identity without permission
• • Investigation findings are shared only with authorized parties
• • Attorney-client privilege applies when working with legal counsel
• • We may be required to disclose information pursuant to court order or subpoena

Clients must also maintain confidentiality regarding our investigation methods and any proprietary techniques or processes.

8. Intellectual Property and Work Product

Website Content

All content on our website, including text, graphics, logos, images, and software, is owned by Monaco PI or its licensors and is protected by copyright and other intellectual property laws. You may not copy, reproduce, distribute, or create derivative works without our written permission.

Investigation Reports

Investigation reports and work product are provided to clients for their authorized use only. Clients may not reproduce, distribute, or publish reports without our written consent, except as necessary for their legitimate legal purposes.

9. Limitation of Liability

To the maximum extent permitted by law:

• • Monaco PI's total liability for any claims arising from our services shall not exceed the fees paid for those specific services
• • We are not liable for indirect, incidental, consequential, or punitive damages
• • We are not liable for outcomes in legal proceedings or decisions made based on our reports
• • We are not responsible for delays or inability to perform due to circumstances beyond our control

This limitation applies regardless of the legal theory of liability, whether contract, tort, strict liability, or otherwise.

10. Indemnification

You agree to indemnify, defend, and hold harmless Monaco PI, its owners, employees, and contractors from any claims, damages, losses, liabilities, and expenses (including attorney fees) arising from:

• • Your use of our services
• • Your violation of these Terms
• • Your violation of any applicable laws or regulations
• • Providing false or misleading information
• • Your use of investigation reports or information

11. Termination

By Client

You may terminate services at any time by providing written notice. You will be responsible for payment of all fees for work performed and non-recoverable expenses incurred up to the termination date.

By Monaco PI

We reserve the right to terminate services immediately if:

• • You violate these Terms
• • Payment is not received as agreed
• • You provide false or misleading information
• • Continuing services would be illegal or unethical
• • There is a conflict of interest

12. Dispute Resolution and Governing Law

Informal Resolution

In the event of any dispute, we encourage you to contact us first to seek informal resolution. Many disputes can be resolved through good-faith communication.

Arbitration

If informal resolution is unsuccessful, any disputes shall be resolved through binding arbitration in accordance with the rules of the American Arbitration Association, except where prohibited by law. Each party shall bear its own costs and fees.

Governing Law

These Terms are governed by the laws of the State of Colorado, without regard to conflict of law principles. Any legal proceedings must be brought in the state or federal courts located in Colorado.

13. Professional Standards and Licensing

Monaco PI is licensed as a private investigator in Colorado, Florida, and Texas. We adhere to all applicable professional standards and codes of ethics, including:

• • State private investigator licensing requirements
• • Professional association codes of conduct
• • Federal and state privacy laws
• • Fair Credit Reporting Act (FCRA) when applicable
• • Rules of evidence and legal procedures

14. Website Use and Disclaimer

Our website is provided "as is" without warranties of any kind. While we strive to provide accurate information:

• • Website content is for informational purposes only
• • Information should not be considered legal advice
• • We do not guarantee website availability or error-free operation
• • We may update or change website content without notice
• • Third-party links are provided for convenience; we are not responsible for their content

15. Changes to Terms

We reserve the right to modify these Terms at any time. Changes will be posted on this page with an updated "Last Updated" date. Material changes will be communicated to active clients. Your continued use of our services after changes constitutes acceptance of the modified Terms.

Individual service agreements take precedence over these general Terms in case of any conflict.

16. Severability and Waiver

If any provision of these Terms is found to be unenforceable or invalid, that provision will be limited or eliminated to the minimum extent necessary, and the remaining provisions will remain in full force and effect.

Our failure to enforce any right or provision of these Terms shall not be deemed a waiver of such right or provision.

17. Contact Information

For questions about these Terms of Service, please contact us: